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What could you do with 15 extra "person" hours every day?

Thursday, January 10, 2019

What would you do with 15 extra hours every day?

"Improve care" says the team at The Lodge at Mills River, one of Sanstone Health's premiere buildings in North Carolina.  "Vitals are vital--they are the primary indicators of resident health.  Changes in those vitals are the first step in triggering care plan interventions" remarks Bonnie Ard, Corporate Clinical Director.   "We were determined to drive higher levels of quality into the vitals capture and documentation process, but got much more than we had anticipated as we implemented CareConnection with our former EMR and have now (with the help of the Medline team) transitioned the vitals integration solution to our newly implemented EMR, MatrixCare┬«.

Short-stay requires increased efficiency !   Cartwright remarks that "our building is a little different with four to five admissions every day and an average stay of 20 days.  That means our CNAs are responsible for taking 10 to 15 sets of vitals per shift.   We're seeing a time savings that has made them almost giddy."   Administrator Brittany Watson remarks, "Do the math.  We're saving 5-7 minutes on every set of vitals we take-that's about 1000 minutes a day-and that translates into improved care and quality communication with our residents."

Clear the Congestion:  Cartwright tells us that the "old method of walking the halls with the list of residents, returning with a clipboard full of sometimes illegible measurements, then having to enter data at the wall kiosk while other caregivers waited in line caused frustration, delays in transmission of important information related to resident change of condition and created friction between caregivers and nursing staff who needed the measurements more rapidly."  CareConnection's automated delivery to the resident's record has been "instrumental in speeding care, giving our nursing team confidence in the measurements provided by the system, and in improving relationships on our teams-- and happy employees tend to stay!"

Improved Quality and Reduced Readmissions:  "Frankly," confides Bonnie Ard, Corporate Clinical Director, "we also worried about errors--our caregivers are human. Transpositions and incorrect entries were a concern.  Now we are confident that the measurements are accurate and correctly documented.  The big PLUS is the alerting and  SMART*Reports predictive analytics which give us early warning of changes in condition and help us prevent readmissions.

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