Change Everything--Piece of Cake

Was it biting off more than they could chew—or a really smart, sweeping culture change that improved resident care and drove efficiency to the bottom line?

Judging from their incredible adoption success, Maple Lawn Medical Care (Coldwater MI) made the right decisions to implement a new EHR system (PointClickCare) and, at the same time, introduce Constant Care’s advanced vitals integration technology with the mobile kiosk features that would make access to PointClickCare a piece of cake.

What was the secret ingredient? “We included all the staff and helped them see the advantages of the workflow process efficiencies and the care improvements for our residents,” explains Ashley Zierle, RN.  “Our CNAs love the time savings of CareConnection—they are so grateful that they no longer have the tedium of writing vitals on paper, then having to do data entry at the kiosk.”  

Sweet surprise:  The CareHub touchscreen tablet that not only delivers automated vitals transmission to PointClickCare, but also lets the CNAs document ADLs right at bedside.   Keyboards mounted on the Vitals CareCart take the bite out of nursing note documentation—and now the idea of taking paper to the wall kiosk has become archaic for this fast-moving team.  Zierle remarks that, “even the residents like seeing their measurements fly to their records on this equipment that looks a bit like StarWar’s C3P0.”    

Best of all--the icing on this cake!  “We are using the SMART*Reports and other reports from CareConnection to help us pinpoint those subtle changes in condition which indicate we have a resident heading for trouble so we can take action quickly,” Zierle confides.   This system makes everything so easy!”   

   “It’s all about improving care for our residents—and keeping our business healthy by delivering the kind of technology that our hospital referral partners expect and value,” remarks Administrator Jayne Sabaitis.

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